General Manager (Full-Time)
Club/Facility
Kew Gardens Tennis Club
Location
Toronto, ON
Kew Gardens Tennis Club [KGTC] is a non-profit seasonal community tennis club with 5 outdoor clay courts and 5 outdoor hard courts along with a clubhouse, located in the Toronto, Beaches area. Kew Gardens Tennis Club has a vibrant and active membership consisting of over 2,000 Adult/Junior members. KGTC is looking for a General Manager [GM], to look after the needs of the membership, the Board, and the community.
Timing
- The position of General Manager is a full-time (40 hours per week) position
- In-season club hours fall within the timeframe of 7:00 am to 11:00 pm, seven days per week
Key Responsibilities
- The GM will lead, manage, and organize all Club activities at KGTC as directed by KGTC
- The GM will report directly to the Club President and will work with the Head Pro and Board committee to offer the membership services required
- The GM will ensure that all club operations provide a positive, welcoming atmosphere and optimize club experience for members’
- The GM will be responsible for hiring, training, supervising, and guiding various staff members.
- The GM will strive to always deliver excellent customer service to all club members and club guests
Club Administration
- The GM will be responsible for all general club administration including supporting club member check-in, on-line booking queries, ensuring valid court-booking and usage, club guest check-in, and court cancellations on rain-days
- Management and re-direction of club phone messages and returning calls
- The GM will work with the Head Pro and the Board to create regular reports regarding member activity
- The GM will support the Board with the oversight, planning, and execution of all procurement for the club and the management of club inventory (including wearables, balls, equipment, general supplies), club house sales management (including wearables, tennis balls etc.)
- Coordination and management of the monthly club expenses and submission to the club treasurer. Management and submission of the weekly club log on Google docs – activities, issues, and other notes are tracked and recorded
Building and Grounds
- The GM will be responsible for maintaining excellent court conditions, overseeing clay and hard courts. This will also include periodic repairs
- The GM will be responsible for all Club House maintenance including keeping the bathrooms cleaned and maintained, daily clubhouse cleaning/tidying up and general caretaking, taking weekly garbage/recycling to the curb and working with contractors or volunteers for all repairs in alignment with the Club budget and Board approval
- The GM is responsible for ensuring that the club house is in top condition for members, events, and tournaments
Event Management
- The GM shall be responsible for the club’s social activities
- The GM shall work in conjunction with the Junior Director and Head Pro ensuring Junior programs/events run smoothly with the appropriate level of support
- The GM will support the management of food, refreshments, and equipment
Ladders and Tournaments
The GM is expected to organize and administer the KGTC Adult Ladders and Tournaments:
- Ladders for all levels of players to be run on a monthly basis
- Tournaments to include the End of Season Tournaments and other events as agreed, such as the over 55s Tournament
For clarity, tournaments do not include junior tournaments. However, the GM will be required to assist the Head Pro with respect to junior tournaments as requested by the Board
Team Tryouts
The GM is to attend and assist with Team Tryouts where needed
Communication
The GM will also act as customer service representative at the club to assist with member support and smooth day-to-day running of the club
Other Activities
- Participates in any other activities as agreed with the KGTC Board
- Engage appropriate Board directors as necessary
- Attend monthly KGTC Board meetings as needed and participate on operating committees as needed
Role Requirements
- Energetic, enthusiastic, friendly
- Conscientious with a sound work ethic
- Previous management/administrative experience a must
- Clay court experience an asset
- Problem solving capabilities
- Initiative and self starter preferred
- Previous tennis club management experience an asset
- Excellent communication skills with high professionalism
- Excellent organization and time management skills
- Ability to manage multiple projects simultaneously
- Must be CPR/First Aid Certified/Smart Serve
Compensation
$60,000-$75,000 annually, commensurate with experience
Application Deadline: February 20, 2023
Please submit your resume with references to secretary@kewgardenstennis.ca.
Kew Gardens Tennis Club thanks all interested applicants. Only those selected for an interview will be contacted. References and a valid police check will be required prior to employment.
