Court Monitor

Club/Facility:

Richmond Hill Lawn Tennis Club

Location:
Richmond Hill, ON 

Position Overview

We are seeking a professional, detail-oriented, and customer-focused individual to join our team as a Court Monitor. In this role, you will serve as the primary point of contact for members and guests, ensuring smooth daily operations and an excellent club experience. The ideal candidate will have strong communication skills, administrative proficiency, and a welcoming demeanor. This position requires a proactive approach to managing court reservations, enforcing club policies, and supporting overall member engagement.

Key Responsibilities

·       Greet and assist members, guests, and visitors with professionalism, fostering a positive and welcoming atmosphere.

·       Respond to inquiries via phone and in person, providing accurate information about club services, programs, and policies.

·       Oversee court reservations, lesson bookings, and event scheduling using club management software.

·       Monitor court usage, enforce policies, and maintain an orderly playing environment.

·       Keep courts, common areas, and the clubhouse clean and well-organized.

·       Address member concerns and escalate issues to management when necessary

·       Support general club operations to ensure a seamless experience for all members.

Required Qualifications

•          Previous experience in customer service, front desk administration, or hospitality preferred

  ·       Excellent verbal and written communication skills

  ·       Ability to multitask, problem-solve, and stay organized in a fast-paced environment

  ·       Punctual, reliable, and detail-oriented

  ·       Basic knowledge of tennis or a willingness to learn is an asset

  ·       Ability to work flexible hours, including evenings and weekends

HOW TO APPLY

If you are an organized, personable, and service-oriented professional who enjoys working in a tennis environment, we would love to hear from you!

Submit your resume and a brief cover letter to the Tennis Operations Manager: kampbell@rhltc.ca

***Prior to employment, candidates must provide references, complete a valid police background check, and obtain CPR/First Aid certification. ***