Club Monitor
Richmond Hill Lawn Tennis Club
About us:
As Richmond Hill’s premier community-based outdoor tennis club, we are dedicated to providing an exceptional tennis experience that upholds the highest standards of excellence. Operating from April to October at Crosby Park, our facility features six hard courts equipped with evening lighting, wind screens, complimented by an inviting clubhouse. We offer comprehensive programs for all levels of play, from recreational to competitive, including intercounty teams, organized house leagues, social events, and youth development programs. With a highly regarded coaching staff and a dynamic community atmosphere, our club fosters an environment where players of all levels can refine their skills, cultivate meaningful connections, and fully immerse themselves in the sport.
Position Overview:
We are seeking a professional, detail-oriented, and customer-focused individual to join our team as a Court Monitor. In this role, you will serve as the primary point of contact for members and guests, ensuring smooth daily operations and an excellent club experience. The ideal candidate will have strong communication skills, administrative proficiency, and a welcoming demeanor. This position requires a proactive approach to managing court reservations, enforcing club policies, and supporting overall member engagement.
Key Responsibilities
Member & Guest Services
- Greet and assist members, guests, and visitors with professionalism.
- Respond to inquiries via phone and in person, providing accurate information about club services, programming, and policies.
- Encourages a positive and welcoming atmosphere for all members.
Court & Facility Management
- Oversee court reservations, lesson bookings, and event scheduling using club management software.
- Monitor court usage, enforce club policies, and maintain an orderly playing environment.
- Keep courts, common areas, and the clubhouse clean and well-organized.
Administrative & Transactional Duties
- Process payments for memberships, clinics, and programming, and club merchandise as needed.
- Maintain accurate records of court usage and handle administrative tasks as needed.
- Assist with planning and executing club events, tournaments, and socials.
Issue Resolution & Support
- Address member concerns and escalate issues to management when necessary.
- Assist with general club operations to ensure a seamless experience for all members.
Qualification & Skills:
- Previous experience in customer service, front desk administration, or hospitality preferred.
- Excellent verbal and written communication skills.
- Ability to multitask, problem-solve, and stay organized in a fast-paced environment.
- Punctual, reliable, and detail-oriented.
- Basic knowledge of tennis or a willingness to learn is an asset.
- Ability to work flexible hours, including evenings and weekends.
Why Join us?
- Work in a friendly, active, and community-driven environment.
- Gain valuable customer service and administrative experience.
- Be part of a supportive and professional team.
How to Apply
If you are an organized, personable, and service-oriented professional who enjoys working in a tennis environment, we would love to hear from you!
Please email your resume to info@rhltc.ca
Join our team and be part of an exciting season on the courts!
