Club Manager / Director of Tennis

Club/Facility
Rosedale Tennis

Location
Hamilton, ON

Rosedale Tennis Club is a not-for-profit year-round community tennis club located in Hamilton, Ontario within historic Gage Park. The club has a total of 12 courts. There are 2 domes; one dome has 4 indoor hard courts, and the second dome has 4 Har-Tru clay courts. There are an additional 4 outdoor red clay courts and a spacious Clubhouse. Our membership is approximately 750 members. We offer a wide range of programs and activities for juniors, adults, seniors and families throughout the year.

We are seeking an experienced and dynamic individual for the position of Club Manager/Director of Tennis who will play a key leadership role in ensuring the Club operates efficiently while delivering a high-quality, welcoming and engaging member experience. This role provides operational leadership, financial oversight, and coordination across all areas of the Club, including facilities, staffing and building a good relationship with the members. In alignment with the Club’s governance framework, the Club Manager/Director of Tennis works collaboratively with the Head Pro to support the successful execution of tennis programming, including coaching standards and player development, while ensuring operational feasibility and consistency across the Club.

The ideal candidate will have experience in tennis club management, be a certified tennis professional, and bring the ability to contribute both operationally and, where appropriate, on-court.

Core Competencies:
Leadership & Communication

• Strong interpersonal and communication skills (verbal and written)
• Proven ability to lead, motivate, and manage teams effectively
• Ability to collaborate across staff, members, and stakeholders
• Strong problem-solving and conflict resolution capabilities

Operations & Financial Management

• Proven ability to manage budgets, financial planning, and cost control
• Excellent organizational, time management, and multitasking skills
• Experience overseeing day-to-day operations, staffing, and service delivery
• Continuous improvement

Strategic & Community Engagement

• Familiarity with grant writing, funding applications, and external partnerships
• Ability to contribute to long-term planning, capital initiatives, and club growth
• Liaise with the City of Hamilton

Programming & Tennis Experience

• Tennis certification with the ability to support on-court programming and private lessons
• Experience working within or alongside tennis programming environments
• Ability to support program delivery through effective coordination and execution

Core Responsibilities:

1. Club Operations & Member Experience

•  Oversee all day-to-day club operations
• Ensure facilities, courts, and clubhouse are maintained to a high standard
• Deliver a consistent and positive member experience on and off court

2. Financial Management & Planning

• Develop and manage annual budgets and long-term financial plans
• Monitor revenue, expenses, and financial performance
• Support capital planning, grant applications, and sponsorship initiatives
• Provide regular reporting to the Board of Directors

3. Staffing & Human Resources

• Club Manager reports to the Board with oversight by a Sub Committee of the Board
• Oversee direct reports including the Head Pro, Supervisor of Maintenance and Co-ordinator of Customer Service
• Works co-operatively with direct reports to hire, manage and schedule staff
• Collaborate with the Head Pro on the recruitment, selection, scheduling, and performance management of tennis coaching staff
• Oversee payroll, employment agreements and performance reviews for all staff with input from direct reports
• The Club Manager is responsible for ensuring operational accountability, alignment, and collaboration across all departments and staff of the Club – ensuring appropriate staffing levels

4. Collaboration with Head Pro

• Club Manager and Head Pro work collaboratively to support the Club’s strategic objectives, member experience, operation performance, and long-term sustainability
• Club Manager supports Head Pro in tennis programming, player development, coaches, coaching standards and scheduling
• Club Manager supports and enables the Head Pro in the planning, development, and growth of tennis programming through operational coordination, administration support, and alignment with the Club’s overall objectives and resources

5. Facilities, Systems & Administration

• Manage maintenance, vendors, and facility operations
• Oversee booking systems, registrations, and administrative workflows
• Ensure operational efficiency across all club functions

6. Board Reporting & Governance

• Provide regular updates on operations and financial performance
• Execute Board-approved strategies and initiatives
• Support collaborative resolution of operational, programming, or staffing matters through the Sub Committee structure, ensuring alignment, accountability, and effective communication

Qualifications

• Previous experience – 7-10 years of relevant experience in a managerial or leadership role
• Certified Tennis Professional – Club Pro 3 or equivalent
• Provide references, a valid Police Check, CPR/First Aid, Smart Serve will be required for employment
• Ideally located in close proximity to the area

Compensation
Salary range: $60,000 – $90,000 (commensurate with experience)

This is a full-time position (40 hours per week), with flexibility required to support evenings, weekends, and club events as needed. Contribute to program and activities where required.

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